At Lyla Journeys, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may request a return within 7 days from the date you receive your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. Once your return request is approved, we will provide you with instructions for sending the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days. Refunds will be made through the original payment method used at the time of purchase or via an agreed method if applicable for Cash on Delivery orders.
Exchange Policy
If you wish to exchange an item for a different size, color, or model, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.
Non-Returnable Items
Certain items such as used, damaged, or customized products cannot be returned or refunded unless they arrive defective.
Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of receiving your order. We will arrange a replacement or refund at no additional cost to you.
Contact Us
For any questions about returns or refunds, please reach out to us at:
Email: [email protected]